Customer Testimonials

We have never owned a BMW but as soon as we walked into the dealership we felt like family. Our salesman was very polite and helpful at the same time not pushy. He work with us and showed us the prefect car are us. We thanked him telling him we would have to think about this before making a deal to buy. We left and after a few phone calls and text we made a deal to buy the car. We have only had the car a day so we are in a learning mode now.

Terez was awesome actually the whole team was amazing. They really take care of you.

Tony helped me purchase my vehicle from out of town, he was exceptional every step of the way and made sure everything was ready when I arrived and even picked me up from the airport.

Damon and the parts department work hard to make sure that their customers receive their parts on time and do a great job of making sure things get done.

Have purchased three vehicles from here now and every experience has been great. Allen Tran is the man, he has done everything possible to ensure my wife and I are always satisfied with our vehicles. Allen and the team have went above and beyond several times for us to get the best deal possible. We would 100% recommend Sewell BMW!

Best experience buying a car I have ever had, top notch people and best in the basin!

Great experience as always at Sewell BMW. I have purchased 3 vehicles through them now, and they have made the process smooth and enjoyable each time. A special shout out to Roberto for a being a true automotive enthusiast and Maria for doing a fantastic job helping me with the purchase. Over time I have come to despise car dealerships for their typical scummy antics, but you will find none of that here. I highly recommend this dealership.

Wonderful experience with Tony and Leo! 2nd time I've bought a vehicle here!

I had a great, fast and easy experience buying my BMW. I highly recommend Alyssa Logan as a salesperson.

Sewell BMW PB was a fantastic experience. Tony helped us find the right car for our family, even though it wasn’t a BMW. They listened to our needs and got us what we needed at the prices we could afford without hounding us and trying to sell us kitchen sink. I will definitely be coming back for my future car needs.

Allen Tran is soooo great! I went to inquire about the Jeep Wrangler and he was very responsive in helping me contact the Jeep delear in Sewell and helped me communicate positively. His attitude is very good! Even though I didn't buy a BMW, Allen was still very helpful in helping me choose the configuration and tracking the status of my order. He will be the best choice for any other car purchase in the future!

With every purchase I have made, I always leave happy and satisfied. Everyone always goes out of their way to make sure you are taken care of.

Found a car they had online all the way from San Antonio. Adrian was amazingly patient showing the car and sharing all the details over FaceTime. Overall a great experience and the car was delivered even faster than quoted!

Lionel and Alyssa my point of contact through the process very professional and helpful. Very transparent made it very easy and answered all my questions. It was was a awesome experience every staff member you encounter very polite and welcoming. I would recommend them highly....

Best service ever!!!! Wonderful staff

Excellent customer service from start to finish. I would highly recommend Sewell BMW of the Permian Basin. Made the entire process very easy.

Great experience. Everyone was super friendly and accommodating and made the process a pleasure.

Excellent Service!!!

Alyssa was fantastic! Helped me with everything and always had a smile even when we made some monotonous requests. Sewell BMW will accommodate you. Every person had a smile and i enjoyed the experience.

I’m very pleased to buy my 2nd BMW from Sewell. My salesman Leo Coquard is awesome. I would highly recommend Sewell & Leo

Can not recommend them enough! We actually came from out of state just for our vehicle and from this dealership because of their great reviews. And they did not disappoint! While there we worked with sales, finance and the service department. Everybody was amazing; with a genuine customer service focus that is so rare in these times. So impressed and so glad we found them!

Tony is your go to guy! They made the whole process easy!

Quick and easy. Nice to have a fellow vet help you out with the process. Staff was real nice and always making sure we were comfortable and taking care of.

Great customer service from the entire Sewell BMW dealership. Thank you Allen Tran for your patience and assistance!

Wonderful experience with everyone that helped me get the car of my dreams!

I buy cars from a lot of different manufacturers and dealerships and this was one of the best experiences I ever had!

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Great experience. Talk about being the most important person in the room. They treat you great. Would always recommend.

Allen and Lionel are a great team. They helped me throughout the process of ordering and taking delivery of my M3. I plan to continue going to them in the future for my automotive needs.

Highly satisfied with services from BMW PB, Allen Tran was super helpful and patient through out the deal - from vehicle selection till vehicle pickup. Lionel helped me a lot in building up up the vehicle - his professional opinion helped me to understand what I really want. Adrian did a great job in guiding me through of all tech features that my new vehicle has. Overall - the service was 10 out of 10, thank you!

Just dropped off vehicles

Fast and easy experience! Terez was incredible to work with. He is your go to guy! Highly recommend.

The Sewell BMW team is a professional and caring team that has made me feel part of a family there at the dealership. Even with a glitch with something out of their control, they found a way to make it better for me as the customer. So, that effectively makes them solutions-oriented as well.

By far the best experience I’ve had at a dealership. Everyone does their job with courtesy and professionalism! Everyone from service, sales, and credit make this place the best in the Permian Basin!

Overall, yes. We suggest them. But, detail and service experince-wise, we are "iffy". So I got pulled over at like 6:38 am on Grandview last week. I was stopped at the light in the far left lane just before the park by Permian. It turned green and I wasn’t even up to 5 mph when his lights went on. I knew I hadn’t done anything wrong, so I got in the middle lane to let him pass. He got over, too. Then I was like “well, crap!” but I knew I wasn’t speeding. I pulled over and ...

On September 27, 2022, A Service Advisor by the name of Jessica Fra helped myself and my wife in a tremendous professional way that helped us travel back to our home in El Paso, TX. My situation was very unique due to traveling and Jessica provided outstanding customer service while upholding great professionalism. She helped us solve our troubling issue of replacing a rear tire that's also hard to receive in such a short amount of time. Without a doubt, Jessica definitely emulates the top notch quality of customer service that BMW provides for all consumers. She is the BEST, thank ...

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Great service, enjoyable experience!

Alyssa was the best!!!! Thanks for everything

Sewell BMW customer service is beyond exceptional! My experience with Maria and the Sewell BMW team was truly amazing. They took the time to order my dream car, kept me updated on the status every step of the way, showed me all the features and my car was delivered earlier than expected and I couldn't be happier! Thank you so much Maria and the Sewell team!!

Picking up a car to deliver the people there were awesome

Rayha and the mechanic that worked on my 335i were absolutely amazing they were both patient and took the time to answer every question and concern I had about the repairs needed on my car even though I had a million of them I can’t speak highly enough about the professionalism, patience, and quality of work that I received from them!

MARIA PALENCIA AND ALLEN TRAN, WERE OUTSTANDING!!! IF YALL ARE LOOKING FOR A PLACE WITH GREAT SERVICE I WOULDN'T LOOK ANY FURTHER. WE FLEW INTO TOWN AND THEY HAD THE RED CARPET LAID OUT, EXCELLENT CUSTOMER SERVICE. NEXT TIME WE ARE IN THE MARKET I KNOW WHO WE ARE REACHING OUT TO!!!! THANK YALL AGAIN

Alyssa and Roberto were very professional and got things done in a timely manner! Thank you guys!

My experience over the years with Sewell BMW has been good. They are timely at answering questions, are friendly, courteous and helpful. My recent purchase disappointed me as I had ordered the premium package which includes heads up display but the car arrived without it. Apparently it was taken out of the pkg after 2021. Not sure why they didn’t know that. I will give them the benefit of the doubt that in todays market and chip shortage that these things are changing frequently and may be unknown to them. They are not marking up their prices as most other ...

My experience at Sewell BMW of Midland was great. My salesman Terez was friendly, helpful and accommodating. He helped me get the best deal possible to fit my budget. I would definitely recommend using Terez if shopping at Sewell BMW in Midland.

Everyone in the dealership made it such a pleasant experience

Sewell BMW is definitely my first choice, when the time comes to purchase a new vehicle! Everyone is very friendly, and assured me that I would receive outstanding service! Special thanks to Maria Palencia, and Steven Galvin! I recommend anyone in the market for a vehicle purchase, to visit Sewell BMW in Midland Tx!

Awesome service! Maria, and Dylan helped me get my dream car and couldn’t be happier.

Easy team to work with. Very pleased with my purchase. Allen and Anthony personally delivered the vehicle to accommodate me. Would purchase again from this team.

The staff at Sewell BMW is by far the best I have ever dealt with. Thank you guys for making the process so painless and special!

Don't Call This Place, it literally takes someone to answer the phone about 3 minutes and I'm being kind. Go and walk in.

I had a great experience working with Maria the sales associate. Nothing but great things to say about the team at Permian BMW.

Terez and Daylen are a great team to have take care of you. They do a great job of keeping you updated and really make the entire experience of buying and servicing your car at Sewell BMW a great one!! Thank you Team Sewell BMW!

Pleasant experience. Friendly personnel at every level.

Great staff and very professional

Great selection, outstanding service, and top of the line sales professionals!

I have allways heard how good the Sewell Dealerships were and everything I have heard up to this point is absolutely true. Enjoyed my experience will return.

Maria is the best she was constantly in touch with me till I pick up my car , im Enjoying my car thank you Maria .

I can't say enough about how well Sewell BMW took care of me! They went above and beyond my expectations. The problem was found with my car in a very reasonable time and was fixed (a squirrel chewed threw some electrical wires while I was at work). They showed me the frayed wires and then the numerous pecans that fell onto the floor. After that, they promptly fixed it. If we had a Sewell BMW in Abilene, it would be a very successful business surpassing all others. Hats off to Jessica and Michael, the service advisors.

Roberto Ruiz and his Staff went over and above to make the Anniversary Gift purchase of my wife’s custom colored Ruby Red Metallic X7 very Special. Thank You!!!

Terez, Allen, and Lionel were all a pleasure to work with while picking out our new car. They were very responsive to all questions, patient with our decision making process, and made sure we were happy at the end. Camille did a wonderful presentation on all the features of the car after our purchase.

I would do business here again. A couple of their policies seem a bit odd/awkward but I have no doubt that their customer service will continue to be good. Overall we had a very positive buying experience and are looking forward to doing so again soon! Thanks to Lio for a successful deal. I would recommend doing business at Sewell BMW

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Maria in sales and Robert the sales manager gave us an amazing experience at Sewell BMW. I love my new X1 its the PERFECT size to all my Polo gear equipment. From now on, Sewell BMW will be the place to get vehicles. Thank you so much!

Leonard(French gentlemen) & Dylan are amazing over there. My ride overheated, dropped it off around 8 am got the car back with new thermostat & water pump the same day befire they closed. Would go there again welldone 👍

(Translated by Google) Excellent customer service (Original) Excelente atención al cliente