Customer Testimonials

Very courteous and friendly, also great service.

Major engine repair on my X5. Tha staff at Sewell was very professional in up front tepsir costs and attempted to keep costs as low as possible. Loaner car was appreciated but took a while to arrange and I had to rent a car until a loaner was available. I verbally, great care for caring people.

Great & easy experience.

Great service department they got me in without a appointment just to reassure that my car was good to go out of town with a check engine light showing

Great service !!

Thank you midland BMW for being so helpful and nice! Great staff and convenience every time. 🙂

I can always expect above and beyond service from Sewell BMW. They communicated with me through text and email about the progress of the service for my vehicle and even dropped it off at my home when everything was completed. I will never go anywhere else to service my vehicle.

My son was on a road trip when his car was damaged. We live 500 miles away, and the care he received was excellent. Susana made sure that he was transported to the hotel, fed on the way, and that my husband and I were kept informed about the car throughout the whole ordeal. Thank you Susana and Sewell!

I love the professionalism of the staff at the Midland BMW. They make me feel like my concerns, no matter how big or small are also theirs. They explain in detail their findings and what was done to fix the problem. They also stated why they think the issue happened. Thank you for all you do, Staff!

Excellent Service

Great Serivce Sewell Bmw went out of there way to help me

Excellent customer service by Armando and Jessica and the rest of the team ! Friendly and consistent in providing great service

Great friendly, timely service. Kept informed throughout service through texts.

Great services great staffs

The customer service was above and beyond any other car sales place I have ever been before. Would recommend over anywhere else.

Armando and his team were quick to help me out even when they had a full shop! Highly recommend if you need your vehicle serviced.

Quality and friendly service Thanks

Excellent customer service. Armando Carlos was very informative and helpful. More power to the BMW Permian Basin team

Jessica is awesome! Everything went well, customer service, loaner, duration of delivery was on time.

The employees of Sewell BMW of The Permian Basin were so kind, went out of their way to help me, and provided me with many options.

Service was great! We didn’t even have a scheduled appointment and they welcomed us right in. Took care of our issue, plus oil change, and gave us a ride to have lunch. I recommend the whole package, purchase and service, you’ll love the experience.

The service department is very helpful, friendly, and knowledgeable. We had to buy a new tire for our x3 and got it done quickly and without any hassle. Thank you guys!

Armando was great!!

Serviced my car quickly and efficiently. Very informative and friendly!

All went well

We called with an issue on a Tuesday, they got us in on Wednesday and we were put in a loaner. Had our car back on Friday! The customer service department goes above and beyond to take care of us! We will never buy anywhere else!

Very friendly staff! Great communication!

Love this dealership and their customer service.

Great Customer Service, Bryce Gabriel took excellent care of us. He and the Sewell BMW team made the buying process easy. Bryce was knowledgeable and professional and made us feel at ease. He went above and beyond! I recommend this dealership for their professionalism, they do not pressure you into purchasing and allow you to comfortably shop, and are readily available to answer any questions.

Great experience with the service department! Quick turnaround. Very responsive.

The dealer bends over backwards to help out. We purchased a 530i from them in January after moving to midland in December. We also have a Porsche Macon, and with the closest dealer 5 hours away, BMW of the Permian said they would take care of our service needs. Not only did they do a great job they also washed the car! I highly recommend them.

Great service, polite, helpful and efficient!

I had the best service here! They really went above and beyond to take care of my car and me. Susana was such a great help! Always making sure I didn’t need anything & making a millón calls for me. I am super pleased with the service here! Thank you!!

best customer service ever, maybe the wait is a little longer but is because they really want to make sure everything is running perfect, definitely coming back for all my bmw needs

Good service in a timely manner

Terez is a fantastic person you can trust with helping you find the perfect car! He never judged on my budget, and did what he could to make it happen. I am so pleased with our experience because of him!

Really happy with the way dealership took care of us . Savana and Armando in service were really good with communication and being professional . Highly recommend bmw for your next car purchase . Service techs took the Initiative to do a full diagnostic on our vehicle to insure our vehicle was safe and reliable

Great service...quick, easy and very friendly staff.

Excellent service and sales people.

Friendly people and excellent service.

I started searching for cars on Carvana because I despise the dealership rigmarole. I made an inquiry to Sewell BMW of the Permian Basin about a replacement battery for an i3 I was looking for. Long story short, I ended up buying the i3 from them. I would highly recommend the dealership. Every single person I dealt with at the dealership was a pleasure to work with. The entire experience was surprisingly pleasant.

The lady ( forgot her name 😬) at service Dept. Was AWESOME, very professional !!!

The whole customer experience at Sewell BMW is amazing from beginning to end. Usually getting your vehicle serviced at a dealership is a pain, but not here! The customer service in the Service department is excellent! I’ve personally been dealing with Susana Nava and she is a perfect example of the customer comes first! Definitely recommend buying and servicing your vehicle at Sewell BMW!

Great experience. Always is with Lionel.

Excellent Service!

Very friendly staff. Process was fast & easy. I was Picked up from airport by my salesperson. An hour later, I was driving my new to me vehicle back to San Antonio.

The entire dealership is GREAT!

Excellent automotive, courteous staff especially Ms Terri Lawson.

We had the most amazing car buying experience with Sewell yesterday, we will never shop anywhere else! Lauren went above and beyond to schedule time with us for test drives, and answered any and all questions we had. She is so sweet and personable, and took exceptional care of us. We also worked with Lionel, Steven, and Dylan and we honestly had the best time with each of them. No one was pushy, they ensured we had everything we needed, and truly went above and beyond. The whole experience was a fun time, and there are not enough words to ...

Had a great experience with my X6 purchase. Everything went wen very smoothly and the staff were very polite, respectful and professional. Lionel (Manager) tried his best to make sure I have a great experience and was very fair handling the deal.

Best place ever to purchase a vehicle.The service is the best I have ever had and I have had over 30 cars.Won’t go anywhere else.Not to mention everyone is so pleasant every time I go there.Love BMW in midland ❤️❤️.