Customer Testimonials

Jessica is awesome! Everything went well, customer service, loaner, duration of delivery was on time.

The employees of Sewell BMW of The Permian Basin were so kind, went out of their way to help me, and provided me with many options.

Service was great! We didn’t even have a scheduled appointment and they welcomed us right in. Took care of our issue, plus oil change, and gave us a ride to have lunch. I recommend the whole package, purchase and service, you’ll love the experience.

The service department is very helpful, friendly, and knowledgeable. We had to buy a new tire for our x3 and got it done quickly and without any hassle. Thank you guys!

Armando was great!!

Serviced my car quickly and efficiently. Very informative and friendly!

All went well

We called with an issue on a Tuesday, they got us in on Wednesday and we were put in a loaner. Had our car back on Friday! The customer service department goes above and beyond to take care of us! We will never buy anywhere else!

Very friendly staff! Great communication!

Love this dealership and their customer service.

Great Customer Service, Bryce Gabriel took excellent care of us. He and the Sewell BMW team made the buying process easy. Bryce was knowledgeable and professional and made us feel at ease. He went above and beyond! I recommend this dealership for their professionalism, they do not pressure you into purchasing and allow you to comfortably shop, and are readily available to answer any questions.

Great experience with the service department! Quick turnaround. Very responsive.

The dealer bends over backwards to help out. We purchased a 530i from them in January after moving to midland in December. We also have a Porsche Macon, and with the closest dealer 5 hours away, BMW of the Permian said they would take care of our service needs. Not only did they do a great job they also washed the car! I highly recommend them.

Great service, polite, helpful and efficient!

I had the best service here! They really went above and beyond to take care of my car and me. Susana was such a great help! Always making sure I didn’t need anything & making a millón calls for me. I am super pleased with the service here! Thank you!!

best customer service ever, maybe the wait is a little longer but is because they really want to make sure everything is running perfect, definitely coming back for all my bmw needs

Good service in a timely manner

Terez is a fantastic person you can trust with helping you find the perfect car! He never judged on my budget, and did what he could to make it happen. I am so pleased with our experience because of him!

Really happy with the way dealership took care of us . Savana and Armando in service were really good with communication and being professional . Highly recommend bmw for your next car purchase . Service techs took the Initiative to do a full diagnostic on our vehicle to insure our vehicle was safe and reliable

Great service...quick, easy and very friendly staff.

Excellent service and sales people.

Friendly people and excellent service.

I started searching for cars on Carvana because I despise the dealership rigmarole. I made an inquiry to Sewell BMW of the Permian Basin about a replacement battery for an i3 I was looking for. Long story short, I ended up buying the i3 from them. I would highly recommend the dealership. Every single person I dealt with at the dealership was a pleasure to work with. The entire experience was surprisingly pleasant.

The lady ( forgot her name 😬) at service Dept. Was AWESOME, very professional !!!

The whole customer experience at Sewell BMW is amazing from beginning to end. Usually getting your vehicle serviced at a dealership is a pain, but not here! The customer service in the Service department is excellent! I’ve personally been dealing with Susana Nava and she is a perfect example of the customer comes first! Definitely recommend buying and servicing your vehicle at Sewell BMW!

Great experience. Always is with Lionel.

Excellent Service!

Very friendly staff. Process was fast & easy. I was Picked up from airport by my salesperson. An hour later, I was driving my new to me vehicle back to San Antonio.

The entire dealership is GREAT!

Excellent automotive, courteous staff especially Ms Terri Lawson.

We had the most amazing car buying experience with Sewell yesterday, we will never shop anywhere else! Lauren went above and beyond to schedule time with us for test drives, and answered any and all questions we had. She is so sweet and personable, and took exceptional care of us. We also worked with Lionel, Steven, and Dylan and we honestly had the best time with each of them. No one was pushy, they ensured we had everything we needed, and truly went above and beyond. The whole experience was a fun time, and there are not enough words to ...

Had a great experience with my X6 purchase. Everything went wen very smoothly and the staff were very polite, respectful and professional. Lionel (Manager) tried his best to make sure I have a great experience and was very fair handling the deal.

Best place ever to purchase a vehicle.The service is the best I have ever had and I have had over 30 cars.Won’t go anywhere else.Not to mention everyone is so pleasant every time I go there.Love BMW in midland ❤️❤️.

(Translated by Google) Excellent attention I recommend Marian (Original) Excelente atención les recomiendo a Marian

We've had our new BMW from Sewell for a few months now and we love it! We are so happy with the car and so happy with the entire Sewell team for being so great to work with through the purchase process. Thank you, thank you, thank you!

Your service manager needs a raise. I have worked with other dealerships and none of them have been this easy to work with. Period. Communication was excellent and we were kept up to date through text messages with the option to call them or have them call us.

I want to THANK TERRI LAWSON for helping me purchase my 2021 X7. I have bought Many cars over the years and encountered quite a few sales people in the process. Hands down, Terri has been the BEST! We live in the greater Houston area and had several dealerships near us but chose Permian in Midland. We decided to visit Permian BMW in July while at our daughter’s in Midland. We made an appointment with Terri and she was the 1st person to actually spend any time with us regarding the X7. All the other dealerships basically wanted us to ...

Johnny Rolston was very helpful. Made sure we found what we wanted. Great service!!

Roberto, Steven and Mary Ann were a pleasure to work with and made somewhat of a difficult transaction happen for me no matter what it took them. Thank you guys for your help

Let me tell you that I LOVED the experience I had here! I was sent to Alderson in Lubbock and HATED my experience. Johnny here at Sewell took care of us right away and got my husband and i into a BMW X3 M in May! This was actually my first vehicle purchase so to have him guide me through this entire process was great! We live in NM, about 1 1/2 hours away and we took care of everything over phone and just went that day it arrived to the dealership to sign and review everything so that was so nice! ...

We were helped by Erin and Lionel. They were both very friendly and helpful!!! No one was pushy but they were making sure we got everything we wanted in the price range we wanted to be in! We had a great experience!

Customer service was great!! Erin Cromie helped us, she was not pushy, extremely friendly and helpful. Lionel also helped us with some things and he too was friendly and helpful! We got a used vehicle from there and had the best experience with them!!!

We have now bought 4 BMW’s from here and have had nothing but the most excellent and wonderful experience from the sales staff to the services staff! Terri in sales has been so amazing at helping us with every vehicle purchase and making each one so personable. She truly is amazing at what she does, all the staff is.

I've had previous issues with other nearby BMW dealerships, but I found none here. Though it's a bit of a trek just to service my car, the staff and service were hands down the best. Even though I arrived early, I was greeted and taken care of quickly. After being asked to wait in the waiting room, multiple staff members made conversation and offered refreshments to make my wait better. Lastly, the quoted 2 hours of service only took about 90 minutes. Unsure if that's the norm, but I'm definitely not complaining. Fully satisfied, and absolutely will return!

Great experience, very welcome experience

Jessica in service was amazing - got me in a loaner while my car was in service - in and out quickly- very pleased! Customer for life here 😊

We got a new X4 from Sewell BMW earlier this month and it was the best new car purchase experience I've ever had! Every step of the purchase exceeded my expectations from the sales process to the financing to the delivery (we took delivery out of town even). We are very happy and we hope we get the chance to purchase another car from Sewell in the future.

Very good and very helpful

We absolutely love our new car. Everyone was so great and so patient with us through our car buying experience. We will definitely buy our next car from here. Thanks Joey Alday for your help. y'all made it so easy. Thanks for delivering it straight to our doorsteps.

I absolutely love the friendliness, the excellent customer service, how they make you feel at home, and truly listen to your needs. They've gone above and beyond every step of the way! If you're in the market for a car, go see Joey! He will get you taken care of.

Go see Lionel for all your needs. He was great and very informative. They gave me a great deal on my trade in, and great price for my new 2020 BMW X2. everyone there was good to me from the time I went in, till when I left in my new ride! 5 stars

We bought a used car there a year ago that had an A/C problem, we were told it would be taken care of if we bought the car, it turned out to be a really big intermittent problem and here we are a year later problem solved, these guys stood behind there word every step of the way for a year until it was resolved, thank you Roberto, Luis, and Lionel you guys really pulled through for us and you guys are very much appreciated.

I’ve never been able to purchase a vehicle so effortlessly and peacefully! Sewell BMW is equipped with an outstanding team full of passion and integrity.

Did everything they could to accommodate us.

Really nice place to buy a car. Everyone was so friendly, and I got a great deal !

The service department provided me with top tier customer service. 100% recommend this dealership to anyone! I had a check engine light come up on my car, flat tire, and service was due and they handled everything professionally and quickly. Couldn’t have asked for a better experience. 10/10!

We had a great experience at Sewell BMW! All of the staff was attentive, knowledgeable, and treated us very well! 5 star experience

The Service Manager is a do it all guy! Whatever it takes to remedy a problem he listens even if you are ranting. He takes customer service serious and the BMW dealership is a better place for having him along with the rest of the friendly n courteous staff there.

❎7️⃣ 🧡 Purchasing here is an experience.... the big red bow kind!

outstanding guest service

Excellent customer service. Thanks Jeana! She is great!

Friendly, courteous and knowledgable